Solace · Support

Help with Solace.

Solace: Affirmations & Sleep is a free iPhone app by HeyLabs for calm days and deep sleep.

Contact

Email us. We usually reply within a few days.

Common questions

I can't see the Solace Chat tab.

Chat with Solace needs an iPhone with Apple Intelligence. Turn it on in Settings > Apple Intelligence & Siri and keep your iPhone on Wi-Fi and charging while the model downloads.

Can I send Solace a photo?

On iPhones whose model can read images, tap the photo button in the chat. The photo stays on your iPhone.

Sounds stop when I lock my iPhone.

Solace keeps playing in the background until the sleep timer ends. Check the timer on the player, and that another app has not taken over the audio.

Will the wake-up alarm ring in silent mode?

Yes, on iOS 26 and later the alarm rings even in silent mode or a Focus. Allow Alarms for Solace when iOS asks.

How do I add the widget?

Touch and hold the Home Screen, tap Edit > Add Widget, search for Solace and pick a size. For the Lock Screen, touch and hold it, tap Customize > Lock Screen and add Solace.

Apple Health shows nothing.

Open the Health app, go to Sharing > Apps > Solace and turn on the data types.

How do I move to a new iPhone?

Sign in to the same iCloud account on the new iPhone and install Solace. Your streaks, affirmations and mixes come back from iCloud.

Privacy

Solace collects no data. The details are in the Solace privacy policy.